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Great Service for a Solid Product!

I know you rarely get positive feedback but I felt I needed to contact you and provide feedback on a local dealer of yours. I purchased a hitch for my 2003 Dodge conversion van and thought installation would be a snap since I have used your hitches on other vehicles. Unfortunately due to rusted weld nuts and other challenges, I quickly reached a level of frustration. Your Tech Support staff suggested I call a local dealer and gave me the name of one 20 minutes away (TruckToyz in Anderson, SC). I called them and the owner was very helpful and said he could get me in on short notice. I was in and out in under 30 minutes and that included installing the wiring harness. Thanks to the shop, I had the hitch installed in short order and was able to connect the trailer and run the errands I have been putting off for the past few weeks. The customer service focus of this dealer is rare to find today and despite it being a small service job on a hitch bought elsewhere, it was done quickly, professionally and with a smile. great service for a solid product! Thanks again,

Feedback

I wanted to give you some feedback on my CURT #13345 hitch. It fits perfectly and I love the finish. The only criticism is that it wasn't packed well during shipping and got scratched where it broke through the box. I realize that you didn't ship it though (the eBay vendor did). It does fit well and looks great on my van. The wiring harness connector 55503….. I ran it just as described on the paper that came with it and even cut some corners and still came up about 2 feet short. I know that the wire isn't that expensive, so you should really think about adding a couple more feet of the black 12 AWG wire. Tomorrow I will try to find some wire to butt splice onto it. Anyway, I wanted to give you some feedback. Thanks, Chris

This site has helped

This is one of the best explanations of trailer wiring I have seen in a long time. I am ordering a hitch for my Camry and was a little worried about the wiring. This site has helped. I hope the installation goes as well as this site indicates.

Top quality product

Hey, you guys. I just installed a CURT #12228 Class II hitch on a 2009 Pontiac Vibe (Toyota Matrix) which couldn't have been any simpler. I was a little skeptical when I read only 15 minutes were required, but the fact is, it took only 7 or 8 minutes tops. There are only 4 bolts with washers to deal with that are included. I used my air compressor and impact wrench to make 3 of the 4 connections. On the Vibe, there is one bolt location on the car's frame directly above the exhaust tip which only leaves room for a large crescent wrench, but really not a problem. Everything was so easy, I kept thinking I'd made a mistake somewhere. The unit has a gorgeous finish. We'll be using it to tow a rigid hull inflatable boat & trailer and a hitch-mounted bike rack. Thanks for building a top quality product that was actually "fun" to install. Gary from Camano Island, WA

Constructive Criticism

I purchased a hitch for a Mazda RX-8. Extremely pleased with quality, delivery, and instructions. My constructive criticism for ease of installation in a somewhat limited home garage. If the bolt and bolt retainer plate, which must be placed inside the frame, were made narrower they will fit through the existing hole in the frame. We ground down the head of the bolt so it had 2 flat sides and ground the plate to a narrower width that fit the hole. Using the fishwire provided, it worked easily and didn't require some specialty tools to get into the confined space of the RX-8. Great product, great price, Thanks, Jim from Alberta

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